Vorklee Platform Subscription Agreement

This Subscription Agreement ("Agreement") governs your organization's access to the Vorklee platform, including VHome, VCRM, VBiz, VDo, VDocs, VStaff, and related services (collectively, the "Platform").

By starting a trial, subscribing, or continuing to use the Platform after we post an updated version of this Agreement, you accept this Agreement on behalf of your organization.

"Customer" means the organization identified at checkout or in your workspace settings. "Owner" means the user designated as the organization owner in VHome.

"Plan" means a published platform subscription tier (Starter, Basic, Pro, or Enterprise) and its associated feature entitlements. "Trial" means a time-limited evaluation period at no charge unless otherwise stated.

"Customer data" means information, files, records, and content submitted to or generated within the Platform under your organization account.

Each organization may hold one active platform subscription at a time. Trial access is provided for evaluation purposes and may be limited in duration, features, or usage.

When a trial ends without conversion to a paid Plan, access to the Platform will end and the data retention rules in Section 6 apply.

We may decline or revoke trial access for abuse, policy violations, or operational reasons.

Paid Plans are billed in advance according to the billing interval shown at purchase. You authorize us and our payment processors to charge applicable fees, taxes, and adjustments to your designated payment method.

Fees are non-refundable except where required by law or explicitly stated in writing. You are responsible for all applicable taxes, duties, and government assessments associated with your subscription.

We are not responsible for payment failures caused by your bank, card issuer, digital wallet, payment gateway, or any other third-party payment intermediary, including declines, holds, reversals, chargebacks, or processing delays outside our control.

If a payment fails or is not received when due, we may suspend or terminate access until the account is brought current. You may contact us to request that we retain your Customer data while you resolve payment or subscribe through an alternate billing method we make available; we will consider such requests in our sole discretion and are not obligated to approve or extend any retention beyond the periods stated in Section 6.

Unless you cancel before the end of the current billing period, paid subscriptions renew automatically for successive periods of the same length at then-current rates.

You are responsible for maintaining valid billing details and reviewing renewal charges.

If your subscription is not renewed—whether because you cancel, a payment method fails, a trial expires without conversion, or for any other reason—you and your organization's users will not be able to use the Platform after the end of the applicable paid period or trial, except for any limited export or billing functions we expressly make available during a post-termination window.

The organization Owner may cancel a subscription from VHome billing settings or by contacting support. Cancellation stops future renewals; access typically continues through the end of the paid period unless immediate suspension or termination is required for non-payment, security, or legal reasons.

We may suspend or terminate access for material breach, non-payment, security risk, or legal requirement. Upon termination or non-renewal, your right to use the Platform ceases as described in Section 5.

After access ends, we will retain Customer data for thirty (30) calendar days (the "Retention Period") solely to allow reactivation, payment resolution, or export where the Platform provides such capability. When the Retention Period expires, we may permanently delete Customer data from our production systems without further notice to you and without obtaining additional confirmation from you.

Once Customer data is deleted under this Section, it cannot be recovered. You are responsible for exporting or backing up data you wish to keep before access ends or before the Retention Period expires.

You will use the Platform only for lawful business purposes and in compliance with applicable laws. You must not misuse the Platform, attempt unauthorized access, interfere with other customers, or upload malicious content.

You are responsible for activity under your organization accounts and for configuring roles and permissions appropriately.

Customer data remains yours. We process Customer data to provide, secure, and improve the Platform as described in our privacy documentation.

You must have appropriate rights and notices to submit personal data to the Platform. Backup, retention, and export capabilities may vary by Plan and are provided as part of the service, not as a guaranteed archive.

You are solely responsible for maintaining independent copies of Customer data that you consider critical for your business, legal, or compliance needs. Before suspension, cancellation, non-renewal, payment failure, or deletion under Section 6, you must export or manually back up records you may need for business continuity, audits, disputes, or other unexpected situations.

We are not liable for loss of Customer data that you did not export or back up before applicable access or retention periods ended.

We implement administrative, technical, and organizational measures designed to protect the Platform and Customer data. No method of electronic storage or transmission over the internet is completely secure.

You acknowledge that unauthorized access, disclosure, alteration, loss, or destruction of data—including through hacking, phishing, malware, credential theft, supply-chain compromise, or actions of third parties—remains a risk inherent to digital services, even when reasonable safeguards are in place.

Except where prohibited by applicable law, we are not liable for security incidents or data breaches caused by factors beyond our reasonable control, including your failure to protect account credentials, misconfigured access, or vulnerabilities in third-party systems you connect to the Platform.

Support priority and response targets depend on your Plan. Maintenance windows, incident response, and uptime commitments may be described separately and are not guaranteed unless expressly included in an order form.

We may provide updates, patches, and new features as part of the Platform without additional charge unless tied to a higher Plan tier.

We and our licensors retain all rights in the Platform, documentation, and branding. This Agreement grants a limited, non-exclusive, non-transferable right to use the Platform during an active subscription.

Feedback you provide may be used to improve our products without obligation to you.

THE PLATFORM IS SOFTWARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

The Platform may contain errors, bugs, omissions, inaccurate outputs, incomplete features, or temporary malfunctions. We do not warrant uninterrupted, timely, secure, or error-free operation, or that defects will be corrected within any particular timeframe.

You use the Platform at your own risk. Decisions you make based on Platform output, reports, or stored data are your responsibility.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA.

Our aggregate liability arising from this Agreement will not exceed the fees paid by Customer for the Platform in the twelve (12) months before the event giving rise to the claim.

The limitations in this Section apply to claims relating to payment processing failures, service interruptions, software defects, security incidents described in Section 9, and deletion of Customer data after the Retention Period in Section 6.

We may change Plan prices, feature entitlements, usage limits, and included applications at any time. Updated pricing and features take effect for new purchases immediately and for renewals on the next billing cycle unless otherwise stated.

We are not required to provide individual notice of each price or feature change. Material updates to this Agreement will be posted on our legal pages; continued use after the effective date constitutes acceptance.

The Platform may integrate with or rely on third-party services, including payment processors, identity providers, cloud infrastructure, and communication networks. We do not control and are not responsible for the availability, security, or conduct of those third parties.

Your use of third-party services may be subject to separate terms. A failure or change by a third party does not entitle you to a refund, extended retention, or continued access beyond what this Agreement provides.

You will defend, indemnify, and hold harmless Vorklee and its affiliates, officers, and employees from claims, damages, and expenses (including reasonable legal fees) arising from your Customer data, your use of the Platform in violation of this Agreement or applicable law, or disputes between you and your users, customers, or employees.

This Agreement is the entire agreement regarding platform subscriptions and supersedes prior oral or written understandings on that subject. If a provision is unenforceable, the remainder stays in effect.

You may not assign this Agreement without our consent. We may assign it in connection with a merger, acquisition, or sale of assets. Governing law and venue will be as specified in our master terms or, if none, the laws of the jurisdiction where Vorklee is established.

Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, war, labor disputes, internet or utility failures, government action, or failures of third-party hosting or payment providers.